1. Introduction
Cloudvoid LLC ("Provider," "we," "us," "our") operates the cloudvoid.com website and provides technology consulting, managed IT, and cloud platform services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our Services, or otherwise interact with us.
By accessing our website or using our Services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, company name, and job title when you fill out our contact form, request a consultation, or sign a Service Order.
- Account Information: Credentials and authentication details when you access our managed services platforms or client portals.
- Communication Data: Content of emails, support tickets, and other communications you send to us.
- Payment Information: Credit card numbers, bank account details, and billing addresses processed through our payment processors.
2.2 Information Collected Automatically
- Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
- Device Information: Device type, unique device identifiers, and mobile network information.
- Cookies & Tracking: As described in our Cookie Policy.
2.3 Information from Third Parties
We may receive information from business partners, marketing platforms, and publicly available sources to supplement the data you provide.
3. How We Use Your Information
We use personal information for the following purposes:
- Providing, operating, and maintaining our Services
- Processing transactions and sending related notices
- Responding to inquiries, support requests, and feedback
- Sending service updates, security alerts, and administrative messages
- Marketing communications (with your consent, where required)
- Analyzing usage to improve our Services and website
- Complying with legal obligations and enforcing our agreements
- Detecting, preventing, and addressing fraud, security issues, and technical problems
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information with:
- Service Providers: Third-party vendors who assist in operating our business (payment processing, email delivery, analytics, cloud hosting). These providers are contractually obligated to protect your data.
- Business Partners: Technology vendors when required to provision services on your behalf (e.g., Microsoft, cloud providers).
- Legal Requirements: When required by law, court order, or governmental request, or when necessary to protect our rights, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.
Client data processed under a Service Order is handled in accordance with the terms of the applicable Master Services Agreement.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability (receive your data in a structured, machine-readable format)
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@cloudvoid.com.
8. International Data Transfers
Your personal information is stored and processed in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Cloudvoid LLC
2002 Scott Blvd.
Temple, TX 76504
privacy@cloudvoid.com